Privacy Policy


Last Updated: July 11, 2026


DigitOrder ("DigitOrder", "we", "our", or "us") is operated by the DigitOrder team from Egypt. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you when using our website, applications, and services (collectively, the "Services").


By creating an account or using the Services, you confirm that you have read this Privacy Policy. Where required by applicable law, we will request your consent before processing your personal information.


1. Information We Collect


Depending on how you use DigitOrder, we may collect:


Account Information


  • Name
  • Restaurant or business name
  • Email address
  • Phone number
  • Billing information
  • Country and language preferences

Restaurant Information


  • Menu items
  • Categories
  • Prices
  • Images
  • Business hours
  • Branch information
  • Delivery settings
  • QR menu configuration

Customer Order Information


When restaurants use DigitOrder to receive customer orders, we may process:


  • Customer name
  • Phone number
  • Delivery or pickup information
  • Order details
  • Order history
  • Payment status

Technical Information


We may automatically collect:


  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring website
  • Cookies
  • Diagnostic logs

2. How We Use Information


We use information to:


  • Provide and operate the Services
  • Create and manage restaurant accounts
  • Process customer orders
  • Generate QR menus
  • Provide customer support
  • Improve platform performance
  • Maintain platform security
  • Prevent fraud and abuse
  • Process billing and subscriptions
  • Comply with legal obligations
  • Communicate important service updates
  • Send marketing communications where permitted or where you have provided consent

3. Legal Basis for Processing


Depending on your location, we process personal information based on one or more of the following legal grounds:


  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent, where required by applicable law

4. Restaurant Customer Data


DigitOrder provides software to restaurants and food businesses.


Restaurant owners control the customer information collected through their digital menus, online ordering, QR menus, and related services.


For this information:

  • The restaurant is generally the Data Controller.
    •  
  • DigitOrder acts as a Data Processor, processing information only to provide the Services requested by the restaurant.

Restaurants are responsible for ensuring they have the appropriate legal basis to collect and process their customers' personal information.


5. Data Sharing


We do not sell or rent your personal information.


We may share information with trusted third parties when necessary to operate the Services, including:


  • Cloud hosting providers
  • Payment providers
  • Email and communication providers
  • Analytics providers
  • Technical support providers
  • Government authorities where required by law

These providers process information only on our behalf and under appropriate contractual obligations.


6. Cookies and Local Browser Storage


DigitOrder uses cookies and local browser storage to:


  • Keep users signed in
  • Remember preferences
  • Improve website functionality
  • Measure website performance
  • Enhance user experience

DigitOrder may also use browser local storage to improve performance, remember application settings, and support optional Progressive Web App (PWA) functionality on compatible devices.


You can control cookies through your browser settings, although disabling certain cookies may affect platform functionality.


7. Data Security


We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.


However, no method of electronic transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.


8. International Data Transfers


Depending on the services you use, your personal information may be processed or stored in countries outside your own.


DigitOrder uses trusted service providers and cloud infrastructure to deliver the Services. Where required by applicable law, we implement appropriate safeguards for international data transfers.


9. Data Retention


We retain personal information only for as long as necessary to:


  • Provide the Services
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Protect our legitimate business interests

When information is no longer required, it will be securely deleted or anonymized where appropriate.


10. Your Privacy Rights


Subject to applicable law, you may have the right to:


  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Request a copy of your information
  • Request data portability where applicable
  • Object to certain processing activities
  • Restrict certain processing where applicable
  • Withdraw consent where consent is the legal basis for processing
  • Lodge a complaint with the relevant supervisory authority

You may opt out of receiving promotional emails or marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.


We will respond to legitimate privacy requests within a reasonable period and, where required by law, within the applicable legal timeframe.


11. Children's Privacy


DigitOrder is intended for business use by restaurant owners and operators.


Our Services are not directed toward children, and we do not knowingly collect personal information from individuals below the minimum age required by applicable law.


If we become aware that such information has been collected, we will take reasonable steps to delete it.


12. Third-Party Services


Our Services may integrate with or link to third-party services, including payment providers, messaging platforms, social media platforms, or external websites.


Their privacy practices are governed by their own policies, and DigitOrder is not responsible for those policies or practices.


13. Changes to this Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.


When material changes are made, we will update the "Last Updated" date and provide notice where required by applicable law.


Continued use of the Services after changes become effective constitutes acknowledgment of the updated Privacy Policy.


14. Contact Us


If you have questions about this Privacy Policy or how your personal information is handled, please contact us:


DigitOrder
Operated by the DigitOrder team from Egypt.


Email: support@digitorder.com
Website: https://digitorder.com


End of Privacy Policy